2.   Policy

SATCOM is committed to transparency regarding the collection and use of personal data. In line with this commitment, this policy explains how and when SATCOM uses cookies across its Websites and Services, providing Users with clear information on data collection practices.

3.     What is a cookie?

Cookies are small text files sent by us to your computer or mobile device, which enable SATCOM features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

4.     Does SATCOM use cookies?

Yes. SATCOM uses cookies and similar technologies like single-pixel gifs and web beacons. Through the use of Google Tag Manager (GTM), SATCOM manages both session-based and persistent cookies, allowing it to streamline the deployment of tags that set and access cookies across the domains operated by SATCOM and its corporate affiliates (collectively, the "Sites"). Additionally, SATCOM uses GTM to implement third-party cookies for analytics and marketing purposes.

To learn more about Google Tag Manager, click here.

5.     How is SATCOM using cookies?

Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customisation, among other similar things.

Cookies can be used to recognise you when you visit a Site or use our Services, remember your preferences, and give you a personalised experience that is consistent with your settings. Cookies also make your interactions faster and more secure.

Categories of use

• Authentication: If you're signed into the Services, cookies help SATCOM show you the right information and personalise your experience.

• Security: SATCOM uses cookies to enable and support security features, and to help detect malicious activity.

• Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customised content.

• Marketing: SATCOM may use cookies to help deliver marketing campaigns and track their performance (e.g., a user visited loxy.cloud and loxy.ai and then filled out a contact form). Similarly, SATCOM’s partners may use cookies to provide us with information about your interactions with their services. Still, the use of those third-party cookies would be subject to the service provider’s policies.

• Performance, Analytics, and Research: Cookies help SATCOM learn how well the Sites and Services perform. SATCOM also uses cookies to understand, improve, and research products, features, and Services, including creating logs and records when you access our Sites and Services from different devices, such as your computer or your mobile device.

6.     What third-party cookies does SATCOM use?

You can find a list of the third-party cookies that SATCOM uses on our sites, along with other relevant information, in this Cookie Policy or our cookie banner. SATCOM strives to keep this information up to date; however, please note that the number and names of cookies, pixels, and other technologies may change periodically. For the latest details, please refer to our cookie banner.

7.     How are cookies used for advertising purposes?

Cookies and other ad technology such as beacons, pixels, and tags help SATCOM to market more effectively to users that may be interested in the Services. They also help with aggregated auditing, research, and reporting. Through the use of GTM, SATCOM efficiently manages these technologies, allowing for targeted marketing efforts.

Services based on cookies and tracking tools:

We use some services based on cookies that help us to analyze the performance of our websites and platforms and to understand the users of our pages. In this way, we can improve our pages for a better user experience and for better results that we legitimately want. The use of these tools depends on obtaining your free, specific and informed consent, which can always be withdrawn if you change your mind after giving it. They are:

• Google Analytics

We utilize Google Analytics to gain insights into how users interact with our website. Google Analytics service uses cookies to collect information about users and their behaviour when browsing our pages and platforms to generate insights and analyses that help us understand how to improve the user experience and the performance of our websites. Although it does not identify each user individually, it collects data such as information on the device used, browser and operating system, session data such as session duration, pages visited and sequence of pages viewed, how the user arrived at our page, and event data such as page views, clicks made, product views, product choices and content downloads.

For details on how Google Analytics works, click here.

If you'd prefer not to be tracked by Google Analytics, you can easily opt-out without affecting your browsing experience on our site. For instructions on opting out across all websites, click here.

• Meta Business (Facebook and Instagram)

We use the Meta (Facebook and Instagram) Custom Audiences pixel to identify users who visit specific pages on our website, enabling targeted remarketing and advertising. When you visit our site, the Meta pixel stores a cookie, which shares information about your visit with Meta. Additionally, through Meta's "advanced matching" process, other details such as your phone number, email address, or Facebook/Instagram ID may be shared with Meta in a hashed format.

These cookies and the data collected help Meta deliver targeted ads on Facebook, Instagram, and other platforms powered by Meta Advertising to users who have previously visited our website. This also helps us track the performance of our advertising campaigns.

You can modify your Facebook and Instagram ad settings to limit these advertisements. Learn more about Meta's cookie usage here.

• LinkedIn

We use LinkedIn's Custom Audiences pixel to identify users who visit specific pages on our website, enabling targeted remarketing and advertising. When you visit our site, the LinkedIn pixel stores a cookie, which shares information about your visit with LinkedIn. Additionally, through LinkedIn's "advanced matching" process, details such as your phone number, email address, or LinkedIn ID may be shared with LinkedIn in a hashed format. These cookies and the data collected help LinkedIn deliver targeted ads to users who have previously visited our website, whether on LinkedIn or other platforms powered by LinkedIn Advertising. It also helps us measure the effectiveness of our advertising efforts.

You can adjust your LinkedIn ad settings to limit these advertisements. Learn more about LinkedIn's cookie usage here.

• X (formerly Twitter)

We use the X Custom Audiences pixel to identify users who visit specific pages on our website, enabling targeted remarketing and advertising. When you visit our site, the X pixel stores a cookie, which shares information about your visit with X. Additionally, X may use "advanced matching" to share other details such as your phone number, email address, or X ID in a hashed format. These cookies and the data collected help X deliver targeted ads to users who have previously visited our website, whether on X or other platforms that utilize X Ads. It also allows us to track the success of our advertising campaigns.

You can modify your X ad settings to limit these advertisements. Learn more about X’s cookie usage here.

8.     Use of Artificial Intelligence (AI) on Our Website

Our website integrates Artificial Intelligence (AI) technologies to enhance user experience and facilitate seamless communication. Specifically, we use the following AI tools:

• LOXY AI Chatbot: This chatbot, integrated into our website via an API, is designed to respond to inquiries about our company, products, and services. It provides users with real-time information about our offerings, solutions, and general company details.

• LOXY AI CBO: Hosted on the ChatGPT Store platform, this AI tool engages users on business-related queries and development opportunities. It is accessible via a link on our website, which directs users to the ChatGPT Store website.

Please note that SATCOM does not share your data with third-party providers for purposes other than enabling the functionality of these services. However, these providers may have their cookies applied to your interaction with the services they provide. SATCOM uses ChatGPT from OpenAI to assist with certain functionalities. We do not have access to your inputs or outputs when interacting with these AI tools, nor do we collect any data that could personally identify you. All interactions are processed securely, and no personally identifiable information (PII) is retained by our system or by these AI tools.

Please review OpenAI's Terms and Conditions here for additional details on how data is processed when using our AI products.

9.     What can you do if you don't want cookies to be set or want them to be removed?

You have the option to disable and delete cookies that may not be necessary for the basic functionality of our website. Please note, that blocking categories may impact your experience on our website. You may access the Cookie Manager at any time in the footer of our website.

You can delete all cookies already stored on your computer and set most browsers to prevent cookies from being stored on your device. However, in this case, you may need to adjust some preferences manually whenever you visit the website, and some features may not work. This may also affect your use of the Services available on the site. The actions to be performed depend on the type of browser you use. The browser can be configured separately for each device you use. More details are available at allaboutcookies.org.

10.     Need more information?

You can learn more about how we use your information by reviewing our Privacy Policy and the Website Terms of Use.

11.  Cookies Identification

You can find a more detailed list of the cookies we use by visiting the "Cookies Identification" section within the cookie consent banner. This section provides comprehensive information about the specific cookies, their purposes, and how they contribute to your experience on our site.

• Necessary Cookies    

These cookies are essential for the website's functionality and cannot be disabled in our systems. They are typically set in response to actions you take, such as requesting services, adjusting your privacy settings, logging in, or completing forms. While you can configure your browser to block or notify you about these cookies, doing so may impact the functionality of certain parts of the site. These cookies do not collect or store any personal data that can identify you.

We use the following Third-Party necessary cookies: